Neighbourhood Manager - North West

The Role

We are looking for an experienced and customer-focused Neighbourhood Manager to provide a high-quality housing management service across the Northwest region.

Working closely with residents and partner agencies, you will be responsible for managing tenancies, resolving neighbourhood issues and supporting customers to successfully sustain their homes.

This role offers the opportunity to make a genuine difference to people's lives while helping create safe, sustainable and vibrant communities.

What you’ll be doing

• Delivering an effective tenancy and neighbourhood management service.
• Supporting customers to sustain their tenancies.
• Investigating and resolving anti-social behaviour and tenancy breaches.
• Undertaking estate inspections and neighbourhood visits.
• Responding to customer enquiries and resolving issues promptly.
• Building positive relationships with residents and external partners.
• Promoting community engagement and neighbourhood pride.
• Maintaining accurate records and case management systems.

What you’ll bring

• Experience within housing, tenancy or neighbourhood management.
• Excellent communication and customer service skills.
• Strong problem-solving and conflict-resolution abilities.
• Experience of managing a varied caseload independently.
• A flexible and proactive approach to service delivery.

 Working Arrangements

This is a hybrid role offering a balance of home-based working and regular travel within your designated region.

As a Neighbourhood Manager, you will primarily work from home while managing a portfolio of schemes and tenancies across your patch. The role requires regular travel to schemes and communities to undertake tenancy management activities, resident engagement, estate inspections, partnership meetings, property visits, and investigations.

As travel is an essential requirement of the role, a full UK driving licence and access to a vehicle are desirable

This role offers the flexibility of hybrid working while maintaining a strong focus on resident engagement and visibility within our communities.

Additional Information

This role does not include line management responsibilities.

Areas of responsibility may change from time to time to support evolving business and customer needs.

Our Offer

• 26 days annual leave plus bank holidays, increasing to 31 days
• Car allowance
• Westfield Healthcare Cash Back Plan (including cashback for optical, dental, therapies, plus 24/7 GP access and counselling support)
• Matched pension scheme up to 6% (with salary sacrifice option)
• Enhanced family leave from day one, including enhanced maternity/adoption and paternity pay
• Occupational sick pay
• Financial support options, including season ticket loans, emergency loans, mortgage advice and wellbeing support
• Paid volunteering days
• Cycle to Work Scheme
• Discounted private medical insurance
• Support to learn, broaden your skills and develop your career
• A fun and inclusive work culture where individual differences are valued and championed

Founded in 1959, Salvation Army Homes is a registered provider and exempt charity, and a subsidiary of The Salvation Army. We are a specialist provider of housing and support services across England, owning and managing around 4,500 homes in partnership with 79 local authorities. We provide general needs housing, supported accommodation, and homes for older people.

If you join our passionate staff team you will be contributing to our mission; “Safe Homes. Transform Lives” where you will make a positive difference to residents, who are at the heart of everything we do.

Guaranteed interview scheme: Please let us know if you have a disability, are a Salvation Army Homes resident or ex-resident, are a care leaver, or ex veteran as we guarantee an interview if you meet the minimum requirements of the role.

As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. 

If you require any adjustments or support to enable you to participate fully in the selection process, please let us know. We are committed to ensuring an inclusive and accessible recruitment experience.